FAQ
How long does delivery take?
Orders ship from a US warehouse. Most orders are processed within 1–3 days, then delivery takes 3–8 days: about 4–11 days in total. These are estimates, not guarantees. See our Shipping Policy.
How much is shipping?
Shipping is free in the US. Any sales tax is shown at checkout.
Where do you ship?
To addresses in the United States only.
Will I get a tracking number?
Yes. When your order ships, we email you a tracking number. Tracking can take a few days to show updates.
Can I return it?
Yes, if it’s unused. Email us within 30 days of delivery to start a return. Send the item back unused and in its original packaging to our address in Tallinn, Estonia. You pay the return shipping. We refund the full item price within 5 business days after it arrives. See our Return & Refund Policy.
My item arrived damaged or wrong. What should I do?
Email us within 7 days of delivery with your order number and photos or a short video of the item and packaging. We’ll send a replacement or a refund.
How is the humidifier powered?
By USB (5 V). Plug it into a laptop, a power bank, a USB wall adapter or a car USB port. The USB cable is included; a wall adapter is not.
How big is the tank and how long does it run?
The tank holds 200 ml (6.8 fl oz) and runs up to 5 hours per fill (manufacturer’s rating). Your time may vary.
Is it loud?
The manufacturer rates it under 30 dB.
What colors are available?
Light Blue, Pink and White.
What’s in the box?
1 × humidifier, 1 × USB cable, 1 × cotton wick, 1 × instruction manual, 1 × quality check card. A USB wall adapter is not included.
How do I look after it?
Use clean water only. Replace the cotton wick when it becomes discolored. Follow the instruction manual.
Is there a 2-pack?
Yes. Two humidifiers cost $60.00 instead of $79.98. You can mix colors: add each one to your cart and the 2-pack price applies automatically.
How can I contact you?
Email ichiro.mistglow@gmail.com or use our contact form. A real person reads and answers every email.